Subscription Policy

SUBSCRIPTION POLICY

This policy governs all subscription services offered through our store, including product subscriptions (Subscribe & Save) and the VIP Membership + Halal Beauty & Wellness Plan. By subscribing to any of our services, you agree to the terms outlined below and to our Terms of Service.

SUBSCRIPTION TERMS

Billing and Payment

  • Subscription charges will be billed automatically at the frequency and amount displayed on the product page and at checkout at the time of purchase.
  • All payments are processed in the currency shown at checkout.
  • Payment will be charged to the payment method provided during the initial purchase.
  • Applicable taxes, duties, and fees may apply based on your location.

Free Trials

  • Some subscriptions, including the VIP Membership + Halal Beauty & Wellness Plan, begin with a free trial (currently 5 days from the date of purchase).
  • If you do not cancel before the trial period ends, your subscription automatically converts to a paid subscription and billing begins at the rate disclosed at checkout ($39 USD/month for the VIP Membership).
  • You can cancel at any time during the trial at no charge.

Auto-Renewal

  • Your subscription will automatically renew at the end of each billing period unless cancelled.
  • You will be charged the then-current subscription rate.
  • Renewal charges occur on or around the same day of the month (or year) as your original subscription date.

CANCELLATION POLICY

How to Cancel

You may cancel your subscription at any time, with no minimum commitment, using any of these methods:

  • Through your customer portal (linked in your order confirmation and renewal emails)
  • Using the "Manage Subscription" button in the header menu of our website
  • By emailing us at help@salamwellness.com

No questions asked — we will process your cancellation request promptly. You can also use the customer portal to update your billing information, skip an order, or change your next charge date.

Cancellation Processing

  • Cancellations made through the customer portal or "Manage Subscription" button take effect immediately for future billing.
  • Email cancellation requests are typically processed within 24-48 hours during business days; a request sent before your renewal date will be honored for that renewal.
  • You will receive email confirmation once your cancellation is complete.
  • You will continue to have access to your subscription benefits until the end of your current billing period.

Refunds

  • Refunds are generally not provided for subscription periods that have already been billed and delivered.
  • If you believe you are entitled to a refund under our Refund Policy or local consumer laws, please contact us at help@salamwellness.com.

CHANGES TO SUBSCRIPTION TERMS

Pricing Changes

  • We reserve the right to change subscription pricing with at least 30 days' advance notice.
  • Price changes will take effect at your next billing cycle after the notice period.
  • You may cancel your subscription before the price change takes effect.

Service Changes

  • We may modify, suspend, or discontinue subscription services with reasonable notice.
  • Material changes to service terms will be communicated via email or through our website.

CONTACT

Questions about this Subscription Policy should be sent to help@salamwellness.com.